UOnline Process Development & Mapping

The core project of my role as an Experience Architect at the University of Utah’s University Connected Learning

This project emerged from a need to navigate online learning experiences for faculty and staff in the wake of COVID-19 panic.

UOnline, University of Utah’s new digital learning campus, comes from humble beginnings alongside Professional Education, Youth Education, and Lifelong Learning programs. In an attempt to keep up with global demands and trends, the University’s Senior leadership requested a more robust output of online programming. To limit the amount of scampering and stress, the UOnline team and I have worked to understand necessary parts of the program development process from various perspectives, map those into a cohesive workflow, and then craft development cycles and supporting materials.

System Analysis & Stakeholder Interviews

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Process Mapping

Early, high level process trying to show the many parts that need to happen, not always in the same order, in each phase of development.

Early, high level process trying to show the many parts that need to happen, not always in the same order, in each phase of development.

Swim lanes perspective developed to communicate just the course development phase of program development.

Swim lanes perspective developed to communicate just the course development phase of program development.

A "sketch" of the Data Analytics process to begin to understand communication needs with the team

A "sketch" of the Data Analytics process to begin to understand communication needs with the team

Identifying stakeholders and priorities for the UOnline team – those responsible building and managing the development process – to guide strategy and cross-team communication.

Identifying stakeholders and priorities for the UOnline team – those responsible building and managing the development process – to guide strategy and cross-team communication.

The existing workflow that includes all stakeholders, main phases of the process, and key documents in use.

The existing workflow that includes all stakeholders, main phases of the process, and key documents in use.

List of all major stakeholder groups being considered and included in the process design and development.

List of all major stakeholder groups being considered and included in the process design and development.

Documentation

& Communication

  • Data collection and document design to create comprehensive forms in such a way that streamlines the program onboarding process:

    • Intake Form

    • Onboarding Checklist

    • Decision Letter Template

  • Development of templates for:

    • Memorandum of Understanding

    • Scope of Work

    • Media Production Agreement

  • Clear definition and documentation of process and procedure for continued development of Service Design team, Data Analytics team, and UOnline team’s new program onboarding process.